1. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return within 48 hours of receiving your order. Items must be unworn, in the original packaging, and in the same condition as you received them. Return requests made after 48 hours will not be accepted.
2. How to Start a Return
Open the order in your account dashboard and click Start Return, or email support@nmgfashioncloud.store with your order number within 48 hours of delivery. Our team will confirm your request and guide you on the next steps.
3. Exchanges and Refunds
Approved returns are exchanged for another size or color, subject to availability. If an exchange is not possible, we will issue a refund to your original payment method within 3-5 business days of receiving the returned item. Bank posting times vary, so allow up to 10 business days for the credit to appear.
4. Exclusions
Sale items, intimate apparel, and final-sale flash sale purchases are excluded from returns. Personalised or made-to-order items are also non-returnable unless faulty.
5. Damaged or Faulty Items
If your order arrives damaged or faulty, email us within 48 hours of delivery with clear photos. We will replace the item or issue a full refund, including any return shipping cost, at our expense.
6. International Returns
International customers are responsible for return shipping unless the item is faulty. We do not refund original shipping or duty charges on international returns.